Supporting homeowners after the purchase of a KOHLER® generator is an important part of providing a gracious living experience for anyone who comes in contact with our products.

• We have factory-certified KOHLER service technicians on staff
  
• We follow Kohler's recommended maintenance schedule and file and maintain all warranty claims with Kohler
  
• We recommend annual scheduled maintenance for peace of mind
  
• Maintenance plan customers receive priority service during outages
  
• Know if there is a problem before the lights go out. If the generator does not exercise at its scheduled time there may be an issue.
  
• Allow Northeast Generator to access and test the Transfer Switch by simulating a power failure.
  

Understand the Basics

• What is connected to the generator and what is not?
  
• Know the locations of your emergency equipment.
  
• Know where your control panel is on the generator to monitor the current status – Ready, Warnings or Faults.
  

Operating During an Outage

• For an outage lasting more than 24-hrs your generator is required to be shut down and the engine oil level checked and corrected at least once every 24-hrs. Consult your owner’s manual for more specific intervals.
  
• Consult your owner’s manual for specific information to your system i.e. engine oil grade, quantity and how to check.
  
• Understand how to shut down and restart the generator – Do not perform those operations while the generator power is on to the home or building. The generator output breaker must be off before shutting down or restarting the generator.
  
• Verify your carbon dioxide monitor is operating correctly to protect against engine exhaust.